I have had my Arkana for about 3 weeks, I am generally very pleased with the car. Joe, the salesman, was very helpful but he was let down by support teams that made my experience only 4 stars. It started badly when after buying the car I was told it had done nearly 17000 miles and not the 9000 as advertised, he said that it was a human error and I accepted that and they made the car a little cheaper. From then on I felt everything was rushed and when I eventually picked up the car it could have been presented better. The previous owner's corres was in the glove compartment and the Satnav would have taken me to his home! Nothing had been cleared, there were 7 Barclays pens in the boot! The body work was blemished and the more you looked the more problems you found. Joe tried to remedy the problem, touching up chips and he tried to get the black trim back to black but it eventually had to go into the body shop for three days to repair damage. On getting the car back it looked much better but I'm still not 100% happy, there are still marks that they could have repaired. I thought I was expecting too much but was I? I had paid over £20,000 for the car. The Arkana is a lovely car and I'm getting used to it and I enjoy driving it. Joe was very good and my under par experience was not his fault he was 10/10. This is my 6th Renault from Toomeys, would I buy another?
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Contact Toomey Motor Group
Toomey Motor Group is the primary destination for a wide variety of motorists searching for their next new or used car, and those requiring aftersales support from the experts.
Today, our dealership represents five of the most respected manufacturers in the motoring industry, and we work hard to ensure that all our customers are met with the highest standard of service.
Our convenient location in Essex means visiting us is straightforward – you'll find Toomey Southend 5 minutes from London Southend Airport; Toomey Basildon just off the A127 in the Southfields Development
Our Toomey Basildon and Southend locations are multi-franchise developments (Vauxhall, Renault, Nissan, Peugeot, Citroen, Dacia, DS at Southend, MG at Basildon) - so you can explore a wide variety of models when you visit in person. To discuss a particular brand over the phone, please click the relevant link to view contact details for each department. Our professional advisers are available at the weekend so you can benefit from their guidance when it suits you, and you can also make an online enquiry at any time of the day.
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Bernard Butler 21st May 2024 Toomey Renault Basildon
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Outstanding customer service!! 10/10 experience. I would strongly recommend friends and family to purchase from Toomey Renault Southend. We dealt with Zack H. from start to finish with our factory built purchase that came 2 months earlier than scheduled.He made the whole process easy and stress free from hearing what car (Dacia Duster) we needed to guiding what was best for our needs and price range. I couldn’t be more than happy with the experience Zack provided. Strongly recommend anyone going to Renault to deal with Zack.
Justin Groves 21st May 2024 Toomey Renault Southend -
Had annual service and MOT booked. Faults discovered with my front brakes. Engineers video was too quick for me to take in and I was uncomfortable just pressing boxes on my phone. Jamie printed out the interim report and went through it with me so that I could choose the next steps and know how much it was going to cost.
Lesley Slade 21st May 2024 Toomey Hyundai Southend